01. In an IPv6 network, every interface automatically configures a link-local address. Which prefix identifies a link-local IPv6 address?
a) 2001:
b) fe80:
c) ::1
d) fd00:
02. Which TWO of the following items are considered Personally Identifiable Information (PII) that must be protected according to confidentiality guidelines?
(Select TWO)
a) A customer's full name and home phone number.
b) The company's general office mailing address.
c) The lunch menu for the corporate cafeteria.
d) The model number of a standardized office printer.
e) A person's Social Security Number (SSN).
03. What is the primary purpose of a "Malware Scan" performed by an antivirus program?
a) To increase the processing speed of the CPU.
b) To identify and remove malicious software signatures.
c) To backup personal files to an external drive.
d) To update the operating system to the latest version.
04. Which TWO iproute2 commands display the current IP addresses assigned to interfaces?
(Select TWO)
a) ifconfig –a
b) ipconfig /all
c) ip addr show
d) ip address show
e) netstat –r
05. A user reports that their laptop screen is completely black. The technician notices that the power LED is on and the cooling fan is spinning. What is the most logical next step in the troubleshooting process?
a) Connect the laptop to an external monitor.
b) Update the video card drivers in Safe Mode.
c) Replace the laptop's internal motherboard.
d) Perform a factory reset of the operating system.
06. While troubleshooting a printing issue, a technician decides to restart the print spooler service on a user's computer. Which step of the Cisco problem-solving process does this action represent?
a) Gather detailed information.
b) Identify a probable cause.
c) Devise a plan to resolve the problem.
d) Make necessary changes to implement the plan.
07. A user is setting up a Cisco Webex Desk Pro. Which TWO connections are commonly used for (1) network connectivity to the device and (2) a single-cable laptop connection for video/audio/data in BYOD mode?
(Select TWO)
a) VGA
b) RJ-45 (Ethernet)
c) USB-C
d) Serial DB-9
e) RJ-11
08. When installing a new M.2 NVMe SSD into a motherboard, which of the following is a critical step to ensure the drive is physically secured and recognized?
a) Tightening the small mounting screw at the end.
b) Applying thermal paste to the top of the drive.
c) Connecting a SATA power cable to the SSD.
d) Plugging the drive into a legacy PCI slot.
09. A user can browse to websites by IP address but not by hostname. Which TWO should the technician check first?
(Select TWO)
a) Printer spooler service
b) DNS service reachability (UDP/TCP port 53)
c) SMB share permissions
d) Default gateway MAC address
e) DNS server configuration on the client
10. Which help desk concept involves the systematic categorization and tracking of user requests from submission to resolution?
a) SLA
b) KPI
c) Ticketing System
d) Remote Management
Before you write the Cisco CCST IT Support (100-140) certification exam, you may have certain doubts in your mind regarding the pattern of the test, the types of questions asked in it, the difficulty level of the questions and time required to complete the questions. These Cisco Certified Support Technician (CCST) IT Support sample questions and demo exam help you in removing these doubts and prepare you to take the test.
