Cisco 500-445 Certification Exam Syllabus
Preparing for the Advanced Unified Contact Center Enterprise Specialization (CCECE) exam starts with knowing exactly what is assessed. This NWExam syllabus guide brings together the Cisco 500-445 exam details, syllabus topics, recommended training resources, and preparation references in one place, organized around the knowledge areas the certification tests, so you can plan your study with confidence.
A syllabus shows you what to study; effective preparation confirms you can understand and apply those topics when answering certification-style questions. Begin with the official Cisco objectives, documentation, and study materials, then use structured self-assessment and hands-on practice to identify knowledge gaps, reinforce weaker areas, and improve your readiness before attempting the Cisco 500-445 exam.
Cisco 500-445 Exam Summary and Key Details
| Exam Name | Implementing Cisco Contact Center Enterprise Chat and Email |
| Exam Number | 500-445 CCECE |
| Exam Price | $300 USD |
| Duration | 90 minutes |
| Number of Questions | 55-65 |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Recommended Training | Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) |
| Exam Registration | Pearson VUE |
| Sample Questions | Cisco 500-445 Sample Questions |
| Practice Exam | Cisco 500-445 Practice Exam |
Cisco 500-445 Exam Syllabus Topics
| Section | Weight | Objectives |
|---|---|---|
| ECE Deployment | 40% |
- Describe Enterprise Chat and Email Components and Deployment Model
- Explain ECE Installation process - Define ECE Best Practices - Prepare PCCE for ECE and Integration |
| ECE Administration and Configuration | 20% |
- Explain ECE Administration Tasks
- Configure ECE - Explain ECE Queues |
| ECE Email Administration | 10% |
- Explain ECE Email Administration
- Describe Workflows - Explain CCE Scripting for Email and Storage Management |
|
ECE Chat Administration
|
10% |
- Configure ECE for Chat
- Describe Chat Entry Points - Explain Chat Operation and Chat Customization |
| ECE Features and Troubleshooting | 20% |
- Describe ECE Report types
- Explain Agent Single Sign-on for ECE - Troubleshoot ECE |
Understanding the Cisco CCECE Certification Exam
Implementing Cisco Contact Center Enterprise Chat and Email v1.0 (CCECE 500-445) exam is associated with the Advanced Unified Contact Center Enterprise Specialization requirements for Deployment Engineers. This exam tests a candidate's knowledge of deploying and administering Cisco Enterprise Chat and Email (ECE). The course Implementing Cisco Contact Center Enterprise Chat and Email helps candidates to prepare for this exam.
Use the syllabus objectives as the foundation of your study plan. Official Cisco training and documentation will help you build the required knowledge, while hands-on experience reinforces practical understanding. Once the core topics are covered, structured practice lets you evaluate your readiness, recognize areas that need further review, and become more comfortable working through exam-oriented questions in a timed environment. Practice exams should complement, not replace, official training, documentation, and hands-on learning.
For additional exam and preparation information, review the Cisco 500-445 certification FAQs. When you are ready to move from syllabus review to repeated timed practice, you can access the Premium Cisco 500-445 practice exam. For the latest certification requirements, policies, pricing, and vendor updates, always refer to the official Cisco 500-445 exam page.
- Implementing Cisco Contact Center Enterprise Chat and Email |
- Implementing Contact Center Enterprise Chat and Email Certification Syllabus |
- Cisco Implementing Contact Center Enterprise Chat and Email Study Guide |
- Cisco 500-445 Syllabus |
- 500-445 Exam Topics |
- Cisco 500-445 CCECE Exam Cost |
- Cisco 500-445 Passing Score |
- Cisco 500-445 Exam Duration |
- Cisco 500-445 Registration |
- Cisco 500-445 Sample Questions |
- 500-445 Exam Cost
