Cisco 350-801 Certification Exam Syllabus

Cisco 350-801 certification syllabus and exam preparation guidePreparing for the Cisco Certified Specialist Collaboration Core (CLCOR) exam starts with knowing exactly what is assessed. This NWExam syllabus guide brings together the Cisco 350-801 exam details, syllabus topics, recommended training resources, and preparation references in one place, organized around the knowledge areas the certification tests, so you can plan your study with confidence.

A syllabus shows you what to study; effective preparation confirms you can understand and apply those topics when answering certification-style questions. Begin with the official Cisco objectives, documentation, and study materials, then use structured self-assessment and hands-on practice to identify knowledge gaps, reinforce weaker areas, and improve your readiness before attempting the Cisco 350-801 exam.

Cisco 350-801 Exam Summary and Key Details

Exam Name Implementing and Operating Cisco Collaboration Core Technologies
Exam Number 350-801 CLCOR
Exam Price $400 USD
Duration 120 minutes
Number of Questions 90-110
Passing Score Variable (750-850 / 1000 Approx.)
Recommended Training Implementing and Operating Cisco Collaboration Core Technologies | CLCOR
Implementing and Operating Cisco Collaboration Core Technologies 1.3
Exam Registration Pearson VUE
Sample Questions Cisco 350-801 Sample Questions
Practice Exam Cisco 350-801 Practice Exam

Cisco 350-801 Exam Syllabus Topics

Section Weight Objectives
Infrastructure and Design 15% - Describe the Cisco on-premises, hybrid, and cloud collaboration solution design elements described in the CSR/PA
  • Deployment offerings
  • Sizing
  • Bandwidth
  • Audio/video codecs features
  • High availability (excludes SRST)
  • Disaster recovery
  • Dial plan
  • Security (certificates, SRTP, TLS, OAuth, SSO, and default security features)
  • QoS

- Describe the purpose of Edge devices in the Cisco Collaboration architecture such as Expressway and Cisco Unified Border Element
- Describe the cluster upgrade process for communications manager
- Troubleshoot security components of Cisco Collaboration solutions

  • SSO integration
  • x.509 certificates
  • OAuth
  • TCP/TLS Handshake
  • SRTP

- Troubleshoot network components in a Cisco collaboration solution

  • DNS (A/AAAA, SRV, Reverse Pointer Record (PTR))
  • NTP
  • LDAP
  • DHCP
  • CDP/LLDP
Protocols and Endpoints 10% - Deploy endpoints and soft clients (*on-premises and cloud, no Skinny, no Jabber)
  • Manual
  • Self-provisioning
  • Bulk provisioning
  • Device onboarding via activation codes
  • Webex App (desktop and mobile)

- Troubleshoot elements of a SIP

  • Call setup and tear down
  • SDP (audio and video) (*including SRTP)
  • DTMF (RFC 2833/4733)
  • Hold/Resume/Transfer

- Troubleshoot endpoint registration (*CUCM and CUBE)

On-Premises Call Control 30% - Describe the call routing process in Cisco UCM
- Implement toll fraud prevention in Cisco UCM
- Configure globalized call routing in Cisco UCM
  • Route patterns (traditional and +E.164), route groups, route lists
  • Translation patterns, transformations, and transformation patterns
  • Local route group
  • Time-of-day routing
  • Partitions and Calling Search Space (CSS)
  • Forced authorization code (FAC)
  • Urgent priority

- Troubleshoot misconfigured dial plan issues using monitoring tools
- Describe Cisco USM APIs

  • API type
  • Authentication
  • Capabilities

- Configure Cisco Unity Connection

  • Mailbox and MWI
  • SIP integration options for call control
  • Call handlers and routing rules

- Configure on-premises user management

  • UCM LDAP sync and authentication
  • RBAC
Voice Gateways and Session Border Controllers 10% - Configure voice gateway and session border controller elements for on-premises and cloud calling
  • DTMF (RFC 2833/4733)
  • Voice translation rules and profiles
  • Codec preference list
  • VoIP and POTS dial peers (excludes H.323)
  • Redundancy features (server groups, options keepalive, DNS SRV)

- Troubleshoot IOS XE dial plans such as dial peer matching, translation rules, SIP profiles, and tenants
- Describe IOS XE media resources

Cloud and Hybrid Services 25% - Describe Webex Suite such as calling, meetings, and messages
- Describe call routing process in Webex Calling
- Implement toll fraud prevention on Webex Calling
- Configure call routing in Webex Calling
  • Operating modes
  • Locations
  • Numbers
  • Translation patterns
  • Trunks and route groups
  • Dial plans
  • Call permissions

- Configure cloud meetings
- Configure cloud messaging
- Describe cloud collaboration APIs (including webhooks)

  • API type
  • Authentication
  • Capabilities

- Configure cloud user management (Control Hub directory connector, SCIM, and RBAC)
- Describe Cloud Connected UC
- Describe Webex Hybrid Services

Media and QoS 10% - Troubleshoot media quality issues such as one-way, choppy audio, video artifact
- Describe the QoS considerations for signaling and media over wired and wireless networks
- Describe QoS trust boundaries and their significance in LAN-based classification and marking
- Configure LLQ (class map, policy map, service policy)

Understanding the Cisco CLCOR Certification Exam

Implementing and operating Cisco Collaboration Core Technologies v2.0 (CLCOR 350-801) is a 120-minute exam associated with the CCNP and CCIE Collaboration Certifications. This exam certifies a candidate's knowledge of implementing core collaboration technologies including infrastructure and design, protocols, and endpoints, Cisco IOS XE gateway and media resources, Call Control, QoS, and collaboration applications. The course, Implementing Cisco Collaboration Core Technologies, helps candidates to prepare for this exam.

Use the syllabus objectives as the foundation of your study plan. Official Cisco training and documentation will help you build the required knowledge, while hands-on experience reinforces practical understanding. Once the core topics are covered, structured practice lets you evaluate your readiness, recognize areas that need further review, and become more comfortable working through exam-oriented questions in a timed environment. Practice exams should complement, not replace, official training, documentation, and hands-on learning.

For additional exam and preparation information, review the Cisco 350-801 certification FAQs. When you are ready to move from syllabus review to repeated timed practice, you can access the Premium Cisco 350-801 practice exam. For the latest certification requirements, policies, pricing, and vendor updates, always refer to the official Cisco 350-801 exam page.

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