Staring at the complex landscape of unified communications can feel overwhelming. Avaya’s powerful solutions for contact centers, collaboration, and cloud services are the backbone of global enterprises. But how do you prove you have the skills to manage, support, or develop this critical infrastructure?
This is where an Avaya Certification becomes your professional compass.
For IT administrators, support engineers, and solutions architects, this certification is more than a PDF badge. It's a validation of your expertise. It’s the key that unlocks new career opportunities, higher earning potential, and the confidence to master complex systems. Whether you're a hands-on technician, a system administrator, or a developer, there is a specific, high-value certification path designed for you.
A great way to start the Avaya Call Center Elite Administrator (ASAC-0018) (Administering Call Center Elite) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Avaya 20320T certification exam. This study guide is an instrument to get you on the same page with Avaya and understand the nature of the Avaya Administering Call Center Elite exam.