Avaya Certification: Which Track Is Right for Your IT Career?

Staring at the complex landscape of unified communications can feel overwhelming. Avaya’s powerful solutions for contact centers, collaboration, and cloud services are the backbone of global enterprises. But how do you prove you have the skills to manage, support, or develop this critical infrastructure?

This is where an Avaya Certification becomes your professional compass.

For IT administrators, support engineers, and solutions architects, this certification is more than a PDF badge. It's a validation of your expertise. It’s the key that unlocks new career opportunities, higher earning potential, and the confidence to master complex systems. Whether you're a hands-on technician, a system administrator, or a developer, there is a specific, high-value certification path designed for you.

This guide will demystify the entire Avaya certification ecosystem. We'll explore the different tracks, key exams, and the strategic career advantages each one offers. If you're ready to formalize your skills, your journey starts here. And for those already on the path, effective Avaya certification preparation is the final step to success.

Avaya Certification Ecosystem Overview

Before diving into specific exam codes, you must understand the "big picture." Avaya structures its certifications into distinct categories based on job roles. Think of these as your major in the Avaya University.

The program is primarily divided into three core areas:

• Avaya Services Technical Associate (ASTA): This track is for the implementers and support specialists. These are the hands-on professionals who install, configure, maintain, and troubleshoot Avaya solutions.

• Avaya Administrator & Developer Certificates (ASAC & ASDC): This track is for administrators and creators.

• ASAC (Administrator): Focuses on the day-to-day management, operations, and administration of Avaya platforms.

• ASDC (Developer): Targets developers who build custom applications, scripts, and integrations using Avaya APIs and tools like Orchestration Designer.

• End User Certificates (ASUC): This track is for the users of the software. It's designed for agents and supervisors who need to prove proficiency in using Avaya's contact center applications.

Key Takeaway: Your job function is the most important factor in choosing a track. ASTA is for building and fixing, ASAC/ASDC is for managing and creating, and ASUC is for using.

Deep Dive: Avaya Service Certifications (ASTA)

The ASTA track is the most comprehensive, designed for the technical experts who keep Avaya systems running. If your job involves implementation, maintenance, or advanced support, this is your domain.

These certifications prove you can handle everything from initial setup to complex troubleshooting. They are typically aligned with Avaya's flagship products.

Here is a breakdown of the key ASTA certifications, grouped by solution:

Avaya Aura & Core Components

This is the heart of Avaya's enterprise solution. These exams validate skills in Avaya's core communications platform.

• 71201T: Avaya Aura Core Components Implement

• 72201T: Avaya Aura Core Components Support

• 71301T: Avaya Aura Communication Applications Implement

• 72301T: Avaya Aura Communication Applications Support

• 61451T: Administering Avaya Aura Communication Manager Specialized

• 70390T: Avaya Aura 10.2

Contact Center & Workforce Engagement

This track focuses on Avaya's powerful contact center and customer experience solutions.

• 73920T: Avaya Call Center Elite Implementation

• 74920T: Avaya Call Center Elite Support

• 70190T: Avaya Installing and Supporting Call Management System

• 33140T: Avaya Experience Portal with POM Support

• 33160T: Avaya Workforce Engagement Support

• 5304: Avaya Workforce Management Implementation and Maintenance

Avaya IP Office Platform

A popular track for small to mid-sized businesses, the IP Office certification validates skills on this all-in-one UC solution.

• 77202T: Avaya IP Office Platform Implement

• 78202T: Avaya IP Office Platform Support

Specialized Solutions

This group covers other critical components of the Avaya ecosystem.

• 71402T: Avaya Meetings Server Implement

• 72402T: Avaya Meetings Server Support

• 71801T: Avaya Messaging Support

• 77900T: Avaya Control Manager R9 Implementation and Support

• 71720T: Integrating Avaya Workplace Attendant Specialized

Key Takeaway: The ASTA track is technical and product-specific. To succeed, you need deep hands-on knowledge. Passing an exam like the 71201T (Aura Core Implement) is a major accomplishment that signals deep technical competence to employers.

Administrator & Developer Track (ASAC/ASDC)

This track splits into two vital roles: the daily operators (ASAC) and the custom builders (ASDC). These certifications focus on the practical, everyday management and enhancement of Avaya systems.

Avaya Administrator Certificates (ASAC)

As an ASAC-certified professional, you are the go-to person for user management, system configuration, and monitoring.

Core Platforms:

• 67200T: Administering Avaya IP Office Platform Specialized

• 61131T: Administering Avaya Aura System Manager Specialized

• 60082T: Administering with Avaya Admin Portal Specialized

Contact Center & Management:

• 21260T: Avaya Administering Call Management System

• 20320T: Administering Avaya Call Center Elite

• 70911T: Administering Avaya Control Manager

Experience Portal (AXP) & Cloud:

• 20641T: Administering Avaya Experience Portal Specialized

• 20931T: Administering Avaya Proactive Outreach Manager Specialized

• 60440T: Avaya Administering AXP (On-Prem +Connect) Specialized

• 61381T: Avaya Administering AXP Public Cloud Specialized

• 60370T: Avaya Administering AXP Public Cloud - Preview Dialing Specialized

Specialized Admin:

• 60941T: Administering Avaya Messaging Specialized

• 60662T: Administering the Avaya Session Border Controller Specialized

• 64022T: Administering Avaya Cloud Office Specialized

Avaya Developer Certificates (ASDC)

The ASDC track is for developers who want to harness the power of Avaya platforms, building custom automated workflows and integrations.

• 2530T: Scripting with Avaya Aura Contact Center Orchestration Designer

• 61510T: Avaya AXP Public Cloud APIs Specialized

Key Takeaway: ASAC certifications are perfect for IT staff who manage an Avaya environment daily. ASDC certifications are more niche, targeting developers who build applications that interface with the Avaya ecosystem, a highly valuable and specific skill set.

End User Certifications (ASUC)

Not everyone who needs an Avaya certification is a back-end technician. The ASUC track is designed to validate the skills of the people who use Avaya's customer-facing software every single day: contact center agents and their supervisors.

These certificates demonstrate proficiency in using the tools to manage customer interactions effectively.

• 60470T: Avaya AXP (On-Prem +Connect) Supervisor

• 62420T: Avaya AXP Public Cloud Agent

• 62520T: Avaya AXP Public Cloud Supervisor

Key Takeaway: ASUC certifications are ideal for contact center staff. For supervisors (60470T, 62520T), it proves they can manage teams and pull reports. For agents (62420T), it shows they are proficient with their primary work tool.

How Do I Choose the Right Avaya Certification for My Career?

With so many options, "What Avaya certification should I get?" is a common question. Use this checklist to find your ideal path:

Assess Your Current Role:

• Do you install, configure, and troubleshoot? Start with ASTA.

• Do you manage users, hunt groups, and daily operations? Look at ASAC.

• Do you write scripts or integrate with APIs? Focus on ASDC.

• Do you lead a team of agents or answer calls? ASUC is for you.

Identify Your Product:

• Does your company run on Avaya Aura or Communication Manager? Focus on the Aura track (e.g., 71201T, 61451T).

• Are you in a small or mid-sized business using IP Office? Target the IPO track (e.g., 77202T, 67200T).

• Is your primary tool the Experience Portal? Choose an AXP exam (e.g., 33140T, 60440T).

Define Your Career Goal:

• Want to become a senior solutions architect? Build a strong foundation with multiple ASTA certifications.

• Looking to become a contact center manager? Combine an ASAC certification with an ASUC Supervisor certification.

• Aspiring to be a UC developer? The ASDC (2530T) is your clear target.

Check the Official Source:

• Always validate your chosen path with the official Avaya Learning certification catalog. It provides the most current exam objectives, prerequisites, and recommended Avaya courses.

Key Takeaway: Your certification choice should be a strategic intersection of your current job, your company's technology, and your future career aspirations. Don't just collect certifications; choose the one that builds your unique expert profile.

Avaya Certification Exam Insights

Preparing for any high-stakes Avaya exam requires a solid strategy. These exams are designed to test real-world, practical knowledge, not just memorization.

Understanding the Exam Format

Avaya certification exams are typically:

• Proctored: Taken at a secure testing center or through online proctoring.

• Multiple-Choice: You will be presented with a question and several possible answers.

• Timed: You have a specific amount of time to complete a set number of questions.

• Based on Objectives: Avaya provides a detailed list of exam objectives (a "study guide"). Your entire study plan should be built around mastering these objectives.

Study Strategies for Success

A multi-pronged approach is the only way to guarantee a pass.

• Official Avaya Training: Avaya offers official instructor-led and self-paced Avaya courses. These are the gold standard for learning the material as an authoritative source.

• Gain Hands-On Experience: You cannot pass these exams on theory alone. You must get into the lab or your work environment and use the software. Practice configuring System Manager, building call flows in Orchestration Designer, or troubleshooting IP Office.

• Validate Your Knowledge: This is the most critical step. How do you know if you're ready for the actual test? By simulating the experience.

Callout Box: Your Steps to Pass the Avaya Exam

• Select Your Track: Finalize your target certification (e.g., ASTA, 71201T).

• Download the Exam Objectives: Get the official guide from Avaya Learning.

• Study the Material: Use official Avaya courses, documentation, and hands-on labs.

• Test Your Readiness: This is where an Avaya certification practice exam is essential. It helps you find your weak spots, manage your time, and get used to the question formats.

We recommend browsing the full catalog of practice tests available at NWExam.

• Try Before You Buy: See the quality for yourself with Avaya certification sample questions.

• Review and Repeat: Focus on the topics you scored lowest on in your practice tests.

• Schedule and Pass: Go into the exam with the confidence that you've seen it all before.

A Note on "Brain Dumps" vs. Practice Exams

• You will inevitably find "brain dumps" online that claim to have the exact Avaya certification questions from the test. Avoid them. Using dumps is not only cheating but a poor career strategy. You won't learn the material, you risk failing if the dump is outdated (they often are), and you devalue your own certification.

• Instead, use legitimate practice exams from a trusted provider like NWExam. These are designed to simulate the exam environment and test your knowledge of the objectives, helping you learn and retain the information you need to be a true expert.

Key Takeaway: Success on an Avaya exam is a formula: Official Training + Hands-On Practice + Realistic Practice Exams = Pass.

The Logistics: Avaya Certification Price, Validity, and Renewal

Understanding the logistics is key to planning your Avaya career path.

• Avaya Certification Price: The cost of an Avaya certification exam typically varies. Prices can range from $125 to $200 USD per attempt, but this is subject to change. Always check the official Avaya Learning portal for the exact price of your specific exam.

• Certification Validity: Avaya credentials are not for life. They are generally valid for two years. This ensures that certified professionals stay current with Avaya's rapidly evolving technology.

• Renewal Process: To renew your certification, you typically need to pass a current exam within that track. Avaya is moving towards a model where passing a higher-level exam can recertify lower-level ones, but you must read the official Avaya Credential Program guidelines for the specific rules for your track.

Key Takeaway: Treat your Avaya certification as an active professional commitment, not a one-time event. Budget for the exam cost and plan for renewal every two years to keep your "expert" status active.

Beyond the Badge: Avaya Certification and Your Career

So, what's the real-world value? Why go through the effort and expense?

An Avaya Certification directly translates to tangible career advantages. It's a clear signal to employers and recruiters that you possess a specific, verified skill set.

Real-World Job Opportunities

Certified professionals are sought for roles like:

• Unified Communications Engineer

• Contact Center Specialist

• Avaya Support Engineer

• Telecom Administrator

• VoIP Engineer

• Solutions Architect

• Avaya System Administrator

Why Employers Value Certification

• Reduced Risk: Hiring a certified professional means they are less likely to make critical errors on a live production system.

• Faster Onboarding: You already speak the language and understand the architecture.

• Vendor Compliance: Some Avaya business partners are required to have a certain number of certified staff on their payroll. This makes you an extremely valuable hire.

• Problem-Solving: Certification proves you have the systematic troubleshooting knowledge to resolve issues quickly, minimizing downtime.

Professionals often share their success stories on community forums like r/avaya, discussing how a specific Avaya certification was the tipping point that landed them a new job or a significant raise. It's the most reliable way to prove you've moved from simply being a "user" to being an "expert."

Key Takeaway: An Avaya certification is a powerful tool for salary negotiation and career advancement. It differentiates you in a competitive job market and validates your ability to manage business-critical communication systems.

Your Next Step on the Avaya Certification Pathway

The Avaya certification ecosystem is vast, but it's not unmanageable. It's a logical, role-based system designed to validate real-world skills.

We've explored the three main branches: the technical ASTA for support, the operational ASAC for admins, and the user-facing ASUC for agents. We've seen how to choose the right path and, most importantly, how to prepare for success.

Your journey from user to expert is a choice. An Avaya certification is the most respected and direct path to get there. It takes commitment, hands-on practice, and smart preparation.

When you're ready to take that final step and prove your knowledge, don't leave it to chance. Start your preparation today by exploring the comprehensive Avaya certification practice exams on NWExam.com.

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