I used nwexam.com multiple times for my Avaya Workforce Engagement Technical Associate Support exam and found it to be quite helpful. The practice exams really broke down complex topics like call routing and agent management, which I initially found tough. Thanks to the simulations and questions, I gained more confidence and clarity. The platform's questions mirrored the actual exam pretty closely, making last-minute prep less stressful. I scored higher than the passing score, and I believe repeated practice was key. Overall, this website is a solid resource for anyone aiming to crack their Avaya certifications. No doubt, I’d recommend it to others in the field. The syllabus coverage is thorough, and the questions are straightforward. Just stay consistent with your prep, and you'll do well.