Cisco 100-140 Certification Sample Questions and Answers

Cisco 100-140 sample questions for Cisco Certified Support Technician (CCST) IT Support preparationThe Cisco 100-140 Certification Sample Questions on this page help you become familiar with the question style and knowledge areas of the Cisco Certified Support Technician (CCST) IT Support exam. Each question is written to reflect the syllabus topics and the level of understanding the certification expects, so you can see how theoretical concepts are tested in practice. Working through them lets you check your understanding, identify topics that need further study, and get comfortable interpreting certification-style questions before you sit the official exam.

These free sample questions are a useful starting point, but they cover only a small part of complete preparation. Reading the documentation, completing recommended training, and gaining hands-on experience build the underlying knowledge required for the certification. Structured practice then shows how well you can recall and apply that knowledge to exam-oriented questions, and reviewing the explanation for each answer helps you understand why a particular option is correct. As your preparation progresses, timed practice helps you develop pacing, sharpen question interpretation, and make confident decisions under exam conditions. Combining these approaches over several study sessions gives you a realistic measure of your readiness ahead of the Cisco Certified Support Technician (CCST) IT Support exam.

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Cisco 100-140 (CCST IT Support) Sample Questions:

01. In an IPv6 network, every interface automatically configures a link-local address. Which prefix identifies a link-local IPv6 address?
a) 2001:
b) fe80:
c) ::1
d) fd00:
 
02. Which TWO of the following items are considered Personally Identifiable Information (PII) that must be protected according to confidentiality guidelines?
(Select TWO)
a) A customer's full name and home phone number.
b) The company's general office mailing address.
c) The lunch menu for the corporate cafeteria.
d) The model number of a standardized office printer.
e) A person's Social Security Number (SSN).
 
03. What is the primary purpose of a "Malware Scan" performed by an antivirus program?
a) To increase the processing speed of the CPU.
b) To identify and remove malicious software signatures.
c) To backup personal files to an external drive.
d) To update the operating system to the latest version.
 
04. Which TWO iproute2 commands display the current IP addresses assigned to interfaces?
(Select TWO)
a) ifconfig –a
b) ipconfig /all
c) ip addr show
d) ip address show
e) netstat –r
 
05. A user reports that their laptop screen is completely black. The technician notices that the power LED is on and the cooling fan is spinning. What is the most logical next step in the troubleshooting process?
a) Connect the laptop to an external monitor.
b) Update the video card drivers in Safe Mode.
c) Replace the laptop's internal motherboard.
d) Perform a factory reset of the operating system.
 
06. While troubleshooting a printing issue, a technician decides to restart the print spooler service on a user's computer. Which step of the Cisco problem-solving process does this action represent?
a) Gather detailed information.
b) Identify a probable cause.
c) Devise a plan to resolve the problem.
d) Make necessary changes to implement the plan.
 
07. A user is setting up a Cisco Webex Desk Pro. Which TWO connections are commonly used for (1) network connectivity to the device and (2) a single-cable laptop connection for video/audio/data in BYOD mode?
(Select TWO)
a) VGA
b) RJ-45 (Ethernet)
c) USB-C
d) Serial DB-9
e) RJ-11
 
08. When installing a new M.2 NVMe SSD into a motherboard, which of the following is a critical step to ensure the drive is physically secured and recognized?
a) Tightening the small mounting screw at the end.
b) Applying thermal paste to the top of the drive.
c) Connecting a SATA power cable to the SSD.
d) Plugging the drive into a legacy PCI slot.
 
09. A user can browse to websites by IP address but not by hostname. Which TWO should the technician check first?
(Select TWO)
a) Printer spooler service
b) DNS service reachability (UDP/TCP port 53)
c) SMB share permissions
d) Default gateway MAC address
e) DNS server configuration on the client
 
10. Which help desk concept involves the systematic categorization and tracking of user requests from submission to resolution?
a) SLA
b) KPI
c) Ticketing System
d) Remote Management

Answers:

Question: 01

Answer: b

Question: 02

Answer: a, e

Question: 03

Answer: b

Question: 04

Answer: c, d

Question: 05

Answer: a

Question: 06

Answer: c

Question: 07

Answer: b, c

Question: 08

Answer: a

Question: 09

Answer: b, e

Question: 10

Answer: c

For broader timed practice across the Cisco CCST IT Support certification objectives, explore the Premium Cisco 100-140 Practice Exam. It complements your study resources by giving you repeated opportunities to apply what you have learned under exam-oriented conditions.

For the latest exam objectives, certification requirements, registration information, and vendor updates, refer to the official 100-140 exam page.

Note: These are independently developed practice questions created for study and familiarization. They are not official Cisco exam questions or recalled content from a live certification exam. If you find a typo or data entry error in these Cisco Certified Support Technician (CCST) IT Support (100-140) sample questions, please let us know at feedback@nwexam.com.

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