A great way to start the Cisco Certified Specialist - Collaboration Cloud Customer Experience (CLCCE) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Cisco 300-830 certification exam. This study guide is an instrument to get you on the same page with Cisco and understand the nature of the Cisco CCNP Collaboration exam.
Our team of experts has composed this Cisco 300-830 exam preparation guide to provide the overview about Implementing Cisco Collaboration Cloud Customer Experience exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Cisco CLCCE exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Cisco CCNP Collaboration certification exam.
Cisco 300-830 Exam Overview:
| Exam Name | Implementing Cisco Collaboration Cloud Customer Experience |
| Exam Number | 300-830 CLCCE |
| Exam Price | $300 USD |
| Duration | 90 minutes |
| Number of Questions | 50-70 |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Exam Registration | PEARSON VUE |
| Sample Questions | Cisco 300-830 Sample Questions |
| Practice Exam | Cisco Certified Specialist - Collaboration Cloud Customer Experience Practice Test |
Cisco 300-830 Exam Topics:
| Section | Weight | Objectives |
|---|---|---|
| Telephony and Call Routing | 30% |
- Describe Webex Contact Center telephony architecture options
- Configure Webex Contact Center telephony integration via:
- Configure inbound and outdial telephony options for Webex Contact Center agents
- Troubleshoot voice channels
|
| Tenant Configuration and Reporting | 30% |
- Describe network requirements for Webex Contact Center - Configure Webex Contact Center users - Configure the desktop experience such as desktop layouts and desktop profiles for agents and supervisors - Configure recording - Configure visualizations and dashboards for reports
|
| Digital Channels | 15% |
- Configure components to route digital contacts within Webex Contact Center - Troubleshoot digital channels such as chat, email, SMS, and social |
| Advanced Features and AI | 25% |
- Configure advanced voice flow design features such as call back, HTTP request, and functions - Configure advanced digital flow design features such as HTTP request, post call survey, and webhooks - Describe prebuilt and custom connectors - Describe Webex Contact Center APIs
- Describe AI assistant features such as summarization, topic analytics, and agent wellness |
Cisco CLCCE Exam Description:
Implementing Cisco Collaboration Cloud Customer Experience v1.0 (CLCCE 300-830) is a 90-minute exam associated with the CCNP Collaboration Certification. This exam certifies a candidate's knowledge of Webex Contact Center, telephony and call routing, tenant configuration and reporting, digital channels, advanced features, and AI. The course, Implementing Cloud Customer Experience, helps candidates to prepare for this exam.
