Cisco 700-805 Certification Exam Syllabus
Preparing for the Cisco Renewals Manager (CRM) exam starts with knowing exactly what is assessed. This NWExam syllabus guide brings together the Cisco 700-805 exam details, syllabus topics, recommended training resources, and preparation references in one place, organized around the knowledge areas the certification tests, so you can plan your study with confidence.
A syllabus shows you what to study; effective preparation confirms you can understand and apply those topics when answering certification-style questions. Begin with the official Cisco objectives, documentation, and study materials, then use structured self-assessment and hands-on practice to identify knowledge gaps, reinforce weaker areas, and improve your readiness before attempting the Cisco 700-805 exam.
Cisco 700-805 Exam Summary and Key Details
| Exam Name | Cisco Renewals Manager |
| Exam Number | 700-805 CRM |
| Exam Price | $80 USD |
| Duration | 90 minutes |
| Number of Questions | 35-45 |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Exam Registration | Pearson VUE |
| Sample Questions | Cisco 700-805 Sample Questions |
| Practice Exam | Cisco 700-805 Practice Exam |
Cisco 700-805 Exam Syllabus Topics
| Section | Weight | Objectives |
|---|---|---|
|
Customer Experience and Success Foundations
|
10% |
- Analyze how Customer Experience (CX) and Customer Success (CS) fundamentals drive customer outcomes throughout the lifecycle
- Interpret how the LAER model influences renewal outcomes and strategy
- Evaluate the impact of the T+ proactive renewal approach to protect recurring revenue
- Understand how the RM role contributes to Cisco 360 Partner Value Index (PVI) and Practice Maturity
- Determine the necessary cross-functional alignment (Sales, CSM, Technical) required to ensure lifecycle continuity
|
| Roles, Responsibilities, and Alignment | 20% |
- Understand the RM’s actions as the 'Renewal Lead' across the LAER lifecycle
- Determine the required internal stakeholder alignment (Sales, CSM, Ops) for renewal success
- Understand stakeholder alignment to ensure renewal readiness and clarity of ownership
- Analyze ownership of renewal tasks using the RACI framework to prevent execution gaps
- Identify the commercial handshakes required for successful renewal readiness
|
| Renewal Workflow | 30% |
- Analyze the 3-phase renewal workflow (Preparation, Engagement/Proposal, Execution/Continuity)
- Prioritize renewal activities based on T-Minus operational checkpoints (T-120, T-90, T60, T-30)
- Evaluate the accuracy of the Install Base (IB) to ensure quote readiness
- Determine the appropriate engagement motion (High-touch vs. Digital) based on customer signals
- Analyze the steps required to facilitate commercial execution and order booking to maximize OTRR
|
| Tooling and Data Integrity | 20% |
- Interpret Install Base (IB) data using Cisco Ready for Partners to identify coverage gaps
- Analyze PXP data to prioritize the renewal pipeline and track partner KPIs
- Validate quote components (SKUs, terms, dependencies) in CCW-R to prevent booking holds
- Interpret EA consumption and financial milestones (True Forward/True Up) in EAWS
- Remediate data misalignments (e.g., Partner Holding Accounts) to ensure entitlement accuracy
|
| Risk, Growth, and Practice Maturity | 20% |
- Interpret recurring revenue financial metrics (ARR, ACV, TCV, NRR, OTRR) to assess portfolio health
- Explain the financial impact of renewal performance on partner profitability and Cisco 360/CPI incentives
- Identify expansion signals (Usage, Maturity, Strategic Pivot) to align with Sales/CSM
- Categorize renewal risks (Adoption, Technical, Commercial, Contractual) based on early warning indicators
- Evaluate mitigation strategies for identified renewal risks
|
Understanding the Cisco CRM Certification Exam
The Cisco Renewals Manager v2.0 (CRM 700-805) is a 90-minute exam that tests a candidate’s proficiency in managing a recurring revenue business within the Cisco ecosystem. As the industry transitions from transactional, one-time sales to a subscription-based model, the Renewals Manager has evolved from a contract processor into a strategic lead responsible for protecting and growing the partner’s recurring revenue base.
Use the syllabus objectives as the foundation of your study plan. Official Cisco training and documentation will help you build the required knowledge, while hands-on experience reinforces practical understanding. Once the core topics are covered, structured practice lets you evaluate your readiness, recognize areas that need further review, and become more comfortable working through exam-oriented questions in a timed environment. Practice exams should complement, not replace, official training, documentation, and hands-on learning.
For additional exam and preparation information, review the Cisco 700-805 certification FAQs. When you are ready to move from syllabus review to repeated timed practice, you can access the Premium Cisco 700-805 practice exam. For the latest certification requirements, policies, pricing, and vendor updates, always refer to the official Cisco 700-805 exam page.
- Cisco Renewals Manager |
- Renewals Manager Certification Syllabus |
- Cisco Renewals Manager Study Guide |
- Cisco 700-805 Syllabus |
- 700-805 Exam Topics |
- Cisco 700-805 CRM Exam Cost |
- Cisco 700-805 Passing Score |
- Cisco 700-805 Exam Duration |
- Cisco 700-805 Registration |
- Cisco 700-805 Sample Questions |
- 700-805 Exam Cost
