A great way to start the Cisco Renewals Manager (CRM) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Cisco 700-805 certification exam. This study guide is an instrument to get you on the same page with Cisco and understand the nature of the Cisco Renewals Manager exam.
Our team of experts has composed this Cisco 700-805 exam preparation guide to provide the overview about Cisco Renewals Manager exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Cisco CRM exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Cisco Renewals Manager certification exam.
Cisco 700-805 Exam Overview:
|
Exam Name
|
Cisco Renewals Manager |
| Exam Number | 700-805 CRM |
| Exam Price | $80 USD |
| Duration | 60 minutes |
| Number of Questions | 35-45 |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Recommended Training | Cisco SalesConnect |
| Exam Registration | PEARSON VUE |
| Sample Questions | Cisco 700-805 Sample Questions |
| Practice Exam | Cisco Renewals Manager Practice Test |
Cisco 700-805 Exam Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Success Foundation | 20% |
- Describe the components of a Success Plan| - Identify the RM responsibilities within the Success Plan - Describe the components of a Health Index - Describe the key recurring revenue financial terms - Identify the RM role across the RACI - Explain RM tasks - Describe the role of a Renewals Manager
- Describe the measurements of success for the RM role |
| Business Acumen | 35% |
- Evaluate the products, solutions, and services currently in customer’s network to help the customer to achieve business objectives/goals - Explain the value of the products, solutions and services to meet business objectives - Utilize the output from tools (such as TPV and icebreaker) to communicate customer products, solutions, and services - Interpret the implications of key financial terms (such as CAPEX, OPEX) on customer procurement options and buying motions - Describe:
- Describe the renewal cycle |
| Leadership | 30% |
- Perform risk assessment at T-9, T-6 and T-3 for all contracts, products and services, by leveraging data/insights from all account resources - Perform an end-to-end renewals motion with the customer, in a partnership with the account team - Identify upsell/ cross sell opportunities through renewals motion, that can deliver higher value outcomes for the customer and incremental ARR for vendor - Describe the customer’s procurement process - Explain how the customer perceives value of their IT solutions - Identify the steps for developing a renewal quote - Identify steps to process exceptions or non-standard elements of a renewal quote - Identify the steps for processing an order |
| Cisco Tools and Processes | 15% |
- Explain Smart Accounts and Smart Licensing - Describe:
- Explain Enterprise agreements |
Cisco CRM Exam Description:
The Cisco Renewals Manager exam (CRM 700-805) is a 60-minute assessment for a Cisco partner’s Renewals Manager to demonstrate their knowledge of the Customer Experience (CX) concepts and tools covered in the Renewals Manager curriculum learning map. Those achieving a passing score on this exam will have met one of the requirements for Cisco Partners seeking a Specialization in Customer Experience.