
This FAQ answers the questions candidates ask most about the Cisco 100-140 exam — what the certification is, who it is for, how the exam is structured, how difficult it is, what it takes to pass, and how to prepare efficiently. Each answer is written to be useful to someone actually planning their study: it explains the exam’s format and domain weighting, flags the topics that most often trip candidates up, and suggests where to spend limited study time for the best return. Every answer is grounded in Cisco’s official exam information, and the page is reviewed and revised whenever Cisco updates the exam, so the guidance here stays aligned with the current version rather than an older one.
Cisco 100-140 — Frequently Asked Questions (FAQs)
SECTION A: Cisco 100-140 Certification Overview
Q1. What is the Cisco 100-140 exam?
The Cisco 100-140 exam is the Cisco Certified Support Technician (CCST) IT Support certification test, an entry-level, 50-minute exam. It validates foundational IT support and help-desk skills across six domains, from hardware and connectivity issues to common threats and job tools. Cisco aims it at people beginning IT support careers, and it carries no formal prerequisites. The exam fee is US$125.
Q2. Who should take the Cisco 100-140 exam?