The Cisco Customer Success Manager certification offers a strong framework and a core skill-set and expertise to help you convey prompt value to your relationship with your customers. To obtain this certification, one needs to pass the 820-605 CSM: Cisco Customer Success Manager exam.
This certification exam validates your skill to create and assimilate solutions, determine adoption barriers and how to eliminate them, carry out adoption frameworks and decode customer usage data while directing customers to renewals, and develop new sales opportunities through the complete customer lifecycle.
A great way to start the Cisco Customer Success Manager Specialist (CSM) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Cisco 820-605 certification exam. This study guide is an instrument to get you on the same page with Cisco and understand the nature of the Cisco Customer Success Manager exam.