Let me start with a confession that this was my 2nd try. I had one failed attempt before this. After failing for first time, I dropped idea of becoming cisco customer manager but one of my friend who had practiced on this site told me to give a try to this site. I started practicing on this 30 days before exam. Comprehensive result with all correct ans after every test helped me a lot in identifying week areas and each practice test make me more confident. I passed my 820-605 exam. I thank you all guys who are working behind the screen and request to keep up the good work.


A great way to start the Cisco Customer Success Manager Specialist (CSM) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Cisco 820-605 certification exam. This study guide is an instrument to get you on the same page with Cisco and understand the nature of the Cisco Customer Success Manager exam.