I Forgot My Password — What Should I Do?
Use the password-reset request in the sign-in area. It sends a link to the email address your account was registered with, and following that link lets you set a new password — one that has to meet the same complexity rules as the password you first chose.
That email-based reset is the whole of the route, and deliberately so. There is no security-question step, no separate ticket to raise and nothing to wait on beyond the email arriving. If you know the address the account was opened with, you can be back in without help from anyone.
Resetting a Forgotten Networking Exam Password
The request starts where you would normally sign in, and the reset form sits behind the same reCAPTCHA challenge as the login itself, which keeps an automated run from being pointed straight at it. Submit the email your account holds and the link is delivered there; open it and you are asked to choose a new password. Losing the way into a practice account is, at least, a gentler problem than losing the way into a device — recovering a forgotten credential on a router or switch can mean a trip to the console port and a reboot into a recovery mode, where regaining this account asks only for the inbox it was registered with.
What the New Password Has to Satisfy
The replacement must meet the same complexity rules as the original, so it is worth choosing something that clears them the first time. The reset link is the route back in, which makes the email on the account the detail that matters most: it is where the link can be sent, and where account messages go in general.
A forgotten password is an email link away from mended: request a reset from the sign-in area, follow the link sent to your registered address, and set a new one that meets the same rules as the first.
