A great way to start the Avaya Call Center Elite Technical Associate Support (ASTA-7492) (Call Center Elite Support) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Avaya 74920T certification exam. This study guide is an instrument to get you on the same page with Avaya and understand the nature of the Avaya Call Center Elite Support exam.
Our team of experts has composed this Avaya 74920T exam preparation guide to provide the overview about Avaya Call Center Elite Support exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Avaya Call Center Elite Support exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Avaya Call Center Elite Support certification exam.
Avaya 74920T Exam Overview:
| Exam Name | Avaya Call Center Elite Support |
| Exam Number | 74920T Call Center Elite Support |
| Exam Price | $125 USD |
| Duration | 90 minutes |
| Number of Questions | 52 |
| Passing Score | 68 |
| Exam Registration | Avaya Learning Center |
| Sample Questions | Avaya 74920T Sample Questions |
| Practice Exam | Avaya Call Center Elite Technical Associate Support (ASTA-7492) Practice Test |
Avaya 74920T Exam Topics:
| Section | Objectives |
|---|---|
|
Troubleshooting Methodology
|
- Understand Avaya's Global Support Services troubleshooting methodology.
|
| Avaya Call Center Elite Troubleshooting |
- Identify features and potential solutions when troubleshooting Avaya Call Center Elite. - Describe how virtual routing is used to expand call centers. - Describe the differences between look-ahead interflow and enhanced look-ahead interflow. - Describe Network Routing and Network Deflection. - Describe the Best Service Routing feature in Avaya Call Center Elite. - Describe the Best Service Routing in a multisite environment. |
|
Service Level Maximizer (SLM)
|
- Describe the Service Level maximizer (SLM)
|
|
Business Advocate
|
- Describe the three fundamental questions for Business (BA) Addresses.
- Describe the comparison between Business Advocate and the traditional Call Centers. - Describe Business Advocate features used to solve customer call center problems. |
Avaya Call Center Elite Support Exam Description:
The test is tied to the AXP On-Prem Technical Associate Support (ASTA-7492). This online test has 52 questions, and the minimum passing score is 68% (35 of 52 correct). The candidate has 90 minutes to complete this online test.