A great way to start the Avaya Call Center Elite Technical Associate Support (ASTA-7492) (Call Center Elite Support) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Avaya 74921T certification exam. This study guide is an instrument to get you on the same page with Avaya and understand the nature of the Avaya Call Center Elite Support exam.
Our team of experts has composed this Avaya 74921T exam preparation guide to provide the overview about Avaya Call Center Elite Support exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Avaya Call Center Elite Support exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Avaya Call Center Elite Support certification exam.
Avaya 74921T Exam Overview:
| Exam Name | Avaya Call Center Elite Support |
| Exam Number | 74921T Call Center Elite Support |
| Exam Price | $125 USD |
| Duration | 90 minutes |
| Number of Questions | 60 |
| Passing Score | 70% |
| Exam Registration | Avaya Learning Center |
| Sample Questions | Avaya 74921T Sample Questions |
| Practice Exam | Avaya Call Center Elite Technical Associate Support (ASTA-7492) Practice Test |
Avaya 74921T Exam Topics:
| Section |
|---|
| - Avaya Aura® Call Center Elite Components and Features (e.g., Communication Manager, Avaya Aura® Media Server, Expert Agent Selection (EAS), Service Level Maximizer (SLM), Business Advocate (BA)). |
| - Automatic Call Distribution (ACD) and Call Distribution Methods (e.g., UCD-MIA, Greatest Need, Percent Allocation Distribution (PAD)). |
| - Agent and Supervisor Administration (e.g., agent licensing, login/logout, Service Observing, Timed ACW, Reason Codes, Call Work Codes (CWC)). |
| - Feature and Dialing Configuration (e.g., Class of Restriction (COR), Class of Service (COS), Feature Access Codes (FACs), abbreviated dialing). |
| - Call Vectoring (e.g., Vector Directory Numbers (VDNs), VDN parameters, vector commands, announcements, VDN Override). |
| - Vector Variables (e.g., local and global scope variables, Time-of-Day (TOD), SET command and operators (MOD10)). |
| - Multi-Site Routing and Virtual Routing (e.g., Best Service Routing (BSR), Look-Ahead Interflow (LAI), Enhanced Look-Ahead Interflow (ELAI)). |
| - Network Routing Features (e.g., Network Call Redirection (NCR), Network Call Deflection (NCD)). |
| - System Configuration and Forms (e.g., System-Parameters Customer-Options, Feature-Related System Parameters, Dial Plan). |
| - System Reporting (e.g., Basic Call Management System (BCMS) capabilities and data retention). |
| - System Troubleshooting and Monitoring (e.g., commands like “list trace vector/vdn”, “display events”, “list usage”). |
| - Communication Manager Hardware (e.g., supported Media Gateways, SIP Reachability configuration). |
Avaya Call Center Elite Support Exam Description:
The test is tied to the Avaya Call Center Elite Technical Associate Support (ASTA-7492). This online test has 60 questions, and the minimum passing score is 70% (42 of 60 correct). The candidate has 90 minutes to complete this online test.
