Cisco 500-440 Certification Exam Syllabus

500-440 Syllabus, Unified Contact Center Enterprise Exam Questions PDF, Cisco 500-440 Dumps Free, Unified Contact Center Enterprise PDF, 500-440 Dumps, 500-440 PDF, Unified Contact Center Enterprise VCE, 500-440 Questions PDF, Cisco Unified Contact Center Enterprise Questions PDF, Cisco 500-440 VCEA great way to start the Cisco Unified Contact Center Enterprise Specialist (UCCED) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Cisco 500-440 certification exam. This study guide is an instrument to get you on the same page with Cisco and understand the nature of the Cisco Unified Contact Center Enterprise exam.

Our team of experts has composed this Cisco 500-440 exam preparation guide to provide the overview about Cisco Designing Cisco Unified Contact Center Enterprise exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Cisco UCCED exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Cisco Unified Contact Center Enterprise certification exam.

Cisco 500-440 Exam Overview:

Exam Name
Designing Cisco Unified Contact Center Enterprise
Exam Number 500-440 UCCED
Exam Price $300 USD
Duration 75 minutes
Number of Questions 65-75
Passing Score Variable (750-850 / 1000 Approx.)
Recommended Training Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0
Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0
Exam Registration PEARSON VUE
Sample Questions Cisco 500-440 Sample Questions
Practice Exam Cisco Unified Contact Center Enterprise Specialist Practice Test

Cisco 500-440 Exam Topics:

Section Weight Objectives
Describe the Features and Functionality of the Cisco Unified CCE Solution 23% - Describe the role of Cisco Unified Communications Manager in Cisco Unified CCE
- Describe the role of voice gateways and Session Initiation Protocol proxy in Cisco Unified CCE
- Describe the role of congestion control in Cisco Unified CCE
- Describe the role of Cisco Unified Intelligent Contact Management (Unified ICM) in Cisco Unified CCE
- Describe the role of CTI in Cisco Unified CCE
- Describe the role of Cisco Unified Customer Voice Portal in Cisco Unified CCE
- Describe the role of high priority traffic in Cisco Unified ICM
- Describe the methods available to configure and use precision routing
- Describe the role of Cisco Unified Mobile Agent in Cisco Unified CCE
- Describe the role of Cisco Outbound Option in Cisco Unified CCE
- Describe the methods available to secure the Cisco Unified CCE solution and their impact on system capacity and functionality
Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution 11% - Describe the Cisco Unified Communications Manager originated calls to Cisco Unified Customer Voice Portal
- Describe the Cisco Unified Communications Manager options for transfer calls to agents involving SIP trunks
- Describe the requirements for Cisco Unified Mobile Agent on Cisco Unified Communications Manager
- Describe the impact of the multiline automatic call distributor functionality of Cisco Unified CCE on Cisco Unified Communications Manager
- Describe the cluster over the WAN consideration for Cisco Unified Communications Manager
- Describe the Cisco Unified Communications Manager redundancy options for centralized deployment
- Describe the methods available to maintain end to end reporting for transferred calls
Identify the Network Design Considerations in a Cisco Unified CCE Solution 19% - Explain the failure scenarios with geographically separated Cisco Unified CCE deployments
- Describe the quality of service usage within Unified Contact Center Enterprise solution
- Explain the network requirements to support the Clustering over the WAN (CoW) deployment model for the Cisco Unified CCE solution
- Describe the basic deployment models for the Cisco Unified CCE solution (single-site, multisite centralized, and multisite distributed)
- Explain network requirements for the Cisco Unified Intelligent Contact Management visible and private network connections in a Cisco Unified CCE solution
- Describe Cisco Finesse failover scenarios
- Describe the factors that impact Cisco Unified Intelligence Center bandwidth usage
- Describe the Test Other Side method used in Unified Intelligent Contact Management
- Describe the high-availability options of all components supported in the Cisco Unified CCE solution
Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution 23% - Explain call type usage within Cisco Unified ICM in Cisco Unified CCE solution
- Describe the design consideration for administrative workstations when Unified CCE is deployed into two data centers (geographically separated)
- Describe the impact for re-qualify call node in Cisco Unified ICM script
- Describe the Cisco Unified Boarder Element and SIP proxy functionality within Cisco Unified CCE solution
- Describe Post Call Survey functionality and its call flow
- Describe Whisper Announcement functionality and its call flow
- Describe Courtesy Call back functionality and its call flow
- Describe Cisco Finesse features and its third-party gadgets
- Describe the Cisco Finesse workflow
- Describe the agent target rules feature of Cisco Unified ICM and the impact it has on the Cisco Unified CCE solution
Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components 13% - Describe common sizing inputs such as agent talk time, queue time, and wrap-up time and their impact on sizing contact center resources
- Explain how Erlang calculations are used as part of the sizing for contact center resources
- Describe the Packaged CCE capacity
- Describe the sizing consideration for SIP proxy methods
- Describe the factors that are used to size the components of the Cisco Unified CCE solution — including Cisco Unified Communications Manager, Cisco Unified CVP, and Cisco Unified ICM components, such as peripheral gateway, router, logger, and administrative workstations
- Describe the factors that are used in sizing the bandwidth required for the Cisco Unified CCE solution
Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components 11% - Identify the VMware supported features
- Describe the configuration considerations for NIC in virtualization environment
- Describe the Cisco Unified Computing System B_Series fabric interconnection and the upstream network connectivity
- Describe the design considerations for Cisco Unified CCE running on the Cisco Unified Computing System B_Series
- Describe the design considerations for upstream IP switches when using the Cisco Unified Computing System C_Series

Cisco UCCED Exam Description:

This exam tests a candidate's knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.

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