A great way to start the Avaya Call Center Elite Technical Associate Implement (ASTA-7392) (Call Center Elite Implementation) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Avaya 73920T certification exam. This study guide is an instrument to get you on the same page with Avaya and understand the nature of the Avaya Call Center Elite Implementation exam.
Our team of experts has composed this Avaya 73920T exam preparation guide to provide the overview about Avaya Call Center Elite Implementation exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Avaya Call Center Elite Implementation exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Avaya Call Center Elite Implementation certification exam.
Avaya 73920T Exam Overview:
| Exam Name | Avaya Call Center Elite Implementation |
| Exam Number | 73920T Call Center Elite Implementation |
| Exam Price | $125 USD |
| Duration | 90 minutes |
| Number of Questions | 61 |
| Passing Score | 66% |
| Exam Registration | Avaya Learning Center |
| Sample Questions | Avaya 73920T Sample Questions |
| Practice Exam | Avaya Call Center Elite Technical Associate Implement (ASTA-7392) Practice Test |
Avaya 73920T Exam Topics:
| Section | Objectives |
|---|---|
| Hardware Components of Avaya Call Center Elite: |
- Describe the Avaya Aura® components. - Describe the components needed for a basic Avaya Call Center Elite system. |
| Communication Manager Features: |
- Describe the call center functions for basic call centers and Avaya Call Center Elite. - Describe the features and capabilities of call centers using Avaya Aura® Communication Manager. - Identify how system-wide features are activated for Avaya Call Center Elite. - Identify licensed features are activated for Avaya Call Center Elite. - Describe the Call Center Elite features and functions. |
| Dialing and Routing Calls: |
- Describe dialing features including the dialing plan in Avaya Call Center Elite. - Describe access codes, and abbreviations on the dialing list. - Describe methods for assigning user calling permissions and restrictions. - Describe the properties of hunt groups, splits, and skills for agents. - Explain the options for distributing calls to the right agents. - Describe how to add agent login IDs and stations. - Describe the purpose and configuration of Announcements (including announcements on Avaya Aura Media Server). - Describe the purpose of Vector Directory Numbers. |
| Call Vectors: | - Describe call flows and call vectors and explain the purpose of basic vectoring commands. |
| Network Routing: |
- Describe how network routing is used to expand call centers. - Explain the real-time and historical reporting capabilities available from the Avaya Aura® Communication Manager. |
| Avaya Aura Media Server and Announcements: | - Describe the purpose and configuration of Avaya Media Server |
| Variable Vectors: |
- Describe the purpose of vector variables. - Describe the purpose of enhanced Call Vectoring features and commands using VDN Override, VDN return and VDN variables. - Use the SET command to modify the values contained in variables. - Describe vector testing and troubleshooting commands. |
Avaya Call Center Elite Implementation Exam Description:
The test is tied to the AXP On-Prem Technical Associate Implement (ASTA-7392). This test has 61 questions and the minimum passing score is 66% (40 of 61 correct). The candidate has 90 minutes to complete this exam.