A great way to start the Avaya Call Center Elite Administrator (ASAC-0018) (Administering Call Center Elite) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Avaya 20320T certification exam. This study guide is an instrument to get you on the same page with Avaya and understand the nature of the Avaya Administering Call Center Elite exam.
Our team of experts has composed this Avaya 20320T exam preparation guide to provide the overview about Avaya Administering Avaya Call Center Elite exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Avaya Administering Call Center Elite exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Avaya Administering Call Center Elite certification exam.
Avaya 20320T Exam Overview:
| Exam Name | Administering Avaya Call Center Elite |
| Exam Number | 20320T Administering Call Center Elite |
| Exam Price | $125 USD |
| Duration | 60 minutes |
| Number of Questions | 40 |
| Passing Score | 70 |
| Exam Registration | Avaya Learning Center |
| Sample Questions | Avaya 20320T Sample Questions |
| Practice Exam | Avaya Call Center Elite Administrator (ASAC-0018) Practice Test |
Avaya 20320T Exam Topics:
| Objectives |
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Describe the features and capabilities
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Identify how features are activated for Avaya Call Center Elite
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Describe dialing features including the dialing plan
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Describe feature access codes and abbreviations on the dialing list
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Describe the properties of hunt groups, splits, and skills for agents
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Create multiple hunt groups with the features required for them to function correctly
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Explain the options for distributing calls to the right agents
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Describe how to add agent login IDs and stations
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Describe the purpose and configuration of announcements
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Describe call flows and call vectors and explain the purpose of basic vectoring commands
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Discuss application of call vector in use cases and samples
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Test and troubleshoot call vectors
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Avaya Administering Call Center Elite Exam Description:
The 20320T - Administering AXP On-Prem (formerly Avaya Aura® CC Elite) R8 Test is a requirement to earn the ASAC-0018 credential. This online test has 40 questions, and the minimum passing score is 70% (28 of 40 correct). The candidate has 60 minutes to complete this online test.